Plum Communications Limited

A reliable voice service is essential for a good customer experience. When every customer counts it is important that their calls can be connected swiftly and efficiently to the right person in the company. If a customer calls you want to be able to complete the enquiry right away rather than have to call back or risk losing the caller details. That resolution on the first contact is important for many organisations because it leads to a positive customer experience which can increase satisfaction and brand loyalty. Plum Communications can help you communicate better with your customers by providing you with the right telephone system and the tools to measure performance.

You need a reliable internet connection for your business premises and staff working remotely. Services which used to be installed in the office are now hosted and managed in the cloud. This change has resulted in demand for faster connections and for resiliency such as backup service which is immediately available if the primary fails.

Plum Communications monitoring gives you ability to view your current connection status in real time and view how it has performed historically so you will know if a circuit is performing well and be alerted to any problems. You can set alerts to be sent by email if a circuit fails or has a problem.